Processing times vary depending on the piece.

• In-stock items: Ship within 1–3 business days
• Made-to-order pieces: Ship within 3–5 business days

Shipping transit times are additional and vary by carrier and destination.

Yes. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Rush requests may be accommodated when possible. If you need your order by a specific date, please contact us before placing your order so we can confirm availability.

Every order arrives in our signature OH LITTLE FOXES packaging, thoughtfully designed to be gift-ready. Pricing information is never included, and gift messages may be added at checkout when available.

We work primarily with:

• Sterling silver
• 14K Gold-filled metals
• Premium recycled metals like brass and bronze
• Natural, ethically sourced gemstones

Each material is carefully selected for its beauty, durability, and timeless character. Because gemstones are natural, slight variations in color, pattern, and texture are to be expected.

Your piece will closely resemble the listing photos, but small variations may occur due to the handmade process and the natural characteristics of each gemstone. These details are part of what make handcrafted jewelry one of a kind.

Yes. Every piece is thoughtfully designed and handcrafted in our studio—from cutting and forming the metal to soldering, stone setting, and finishing. Because each piece is made by hand, subtle variations are part of what make every design uniquely yours.

Yes. OH LITTLE FOXES jewelry is designed to be worn and enjoyed every day. For the longest life, we recommend removing your jewelry before sleeping, showering, swimming, or exercising.

Sterling silver naturally develops a soft patina with wear and exposure to air. Many people love this character, while others prefer to polish it back to a bright finish.

Gold-filled jewelry is exceptionally durable and made for long-term wear, though all fine jewelry benefits from proper care and occasional cleaning.

Care instructions are included with every order, and additional guidance can be found on our Jewelry Care page. In general, we recommend keeping jewelry dry, avoiding harsh chemicals, and storing pieces separately to help preserve their finish.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery and include photos of the item and packaging. We'll work quickly to make it right.

Eligible items may be returned within 30 days of delivery for a refund, exchange, or store credit.

Custom, personalized, and final sale items are not eligible for return unless they arrive damaged or defective.

Please visit our Returns & Exchanges page for complete details.

Yes. We offer repair and refresh services for pieces that need a little extra care over time, including polishing, minor repairs, and restoration whenever possible. Simply reach out with photos, and we'll recommend the best option.

At this time, custom and personalized pieces are not part of our regular collection. Occasionally, we accept a limited number of custom projects throughout the year. Any availability will be announced through our website and social media.