We want you to love your OH LITTLE FOXES jewelry. If your purchase isn't quite the right fit, we're here to make the return process as simple and seamless as possible.

Every piece is thoughtfully handcrafted in our Texas studio, and we stand behind the quality of our work. If you have any questions before or after your purchase, we're always happy to help.

Our Promise

We stand behind every piece we create. If something isn't right, we'll work with you to find the best solution.

Because every piece is handcrafted and made with natural gemstones, subtle variations in texture, finish, color, and pattern are part of what make each design unique. These natural characteristics are celebrated as part of the handcrafted process and are not considered defects.

Returns, Exchanges & Store Credit

Eligible items may be returned within 30 days of delivery for your choice of:

• Exchange
• Store credit
• Refund to your original payment method

Exchanges and store credit are often the quickest way to help you find a piece you'll truly love, but we're happy to provide a refund if that's the best option for you.

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unworn and in its original condition.
• Include the original packaging.
• Show no signs of wear, damage, or alteration.

Once your return has been received and inspected, we'll process your exchange, store credit, or refund. Please note that original shipping charges are non-refundable.

Items That Can't Be Returned

The following items are not eligible for return or exchange unless they arrive damaged or defective:

• Custom or personalized jewelry
• Final sale items
• Gift cards

Return Shipping

To make returns easy, we provide a prepaid return shipping label upon request.

If you're returning an item because you've changed your mind or it wasn't the right fit, the cost of the prepaid label will simply be deducted from your refund or store credit.

If your item arrives damaged, is defective, or we made an error with your order, we'll gladly cover the cost of return shipping.

Damaged or Incorrect Orders

We take great care in packaging every order, but if your jewelry arrives damaged or you've received the wrong item, please contact us within 5 days of delivery and include photos of the item and packaging.

We'll work quickly to make things right.

Repairs & Refresh Services

Jewelry is meant to be worn and enjoyed, and with time, it may occasionally need a little extra care.

We offer repair and refresh services for many OH LITTLE FOXES pieces, including polishing, minor repairs, and restoration whenever possible. Simply reach out with photos, and we'll recommend the best option.

Questions?

You may find additional information on our Frequently Asked Questions page.

If you still need assistance, we'd love to hear from you. Visit our Let's Connect page or email hello@ohlittlefoxes.com, and we'll be happy to help.